People & devices
Help with everyday issues, access, computers and the systems your team depends on.
Managed IT with a defined scope
Ongoing IT support, scoped around the systems you need us to own.
For selected engagements, we handle agreed support, look after the systems behind it and help plan what comes next. When something goes wrong, we look beyond the ticket to understand the whole problem.
- Support
- Infrastructure
- Security
- Continuity
- Planning
Choose the level of ownership
Decide where Wise IT should own the work.
The right path depends on who handles daily IT now and where responsibility is unclear.
No internal IT owner
Wise IT can take day-to-day responsibility for an agreed set of users and systems when the environment and service needs are a fit.
Support includes the connected access, security, vendors, documentation and recovery work listed in the agreement.
An internal team needs senior depth
Your team can keep daily ownership while Wise IT takes a defined architecture, platform, project or escalation role.
This co-managed help is usually scoped as consulting or project delivery, with the handoffs documented at the start.
See consulting for internal IT teamsWhat we can take off your plate
Support shaped around how your business actually works.
Every business is different, so we define the exact service after getting to know yours. It may include:
Systems administration
Care and administration for the servers, virtualization, storage, identity and collaboration platforms we agree to manage.
Data center and platform capabilitiesNetworks & cloud
Oversight of the infrastructure that connects your people, applications, services and locations, whether it runs in public cloud, a colocation facility or your own building.
Cloud and hybrid infrastructureEveryday security
Sensible access, device, email and configuration safeguards built into the daily IT work.
Cybersecurity consultingBackup & recovery
Backup oversight, restore checks and a recovery plan built around the systems the business needs most.
Continuity and recovery planningVendors & planning
Vendor coordination, useful documentation and a plan for contracts, aging systems and future changes.
Manage and improve
Your issue shouldn’t get lost between vendors.
A simple user problem can involve an account, a device, the network, a cloud service or another provider. Too many handoffs leave everyone busy and no one responsible.
Wise IT works across the systems we manage, follows the connections and coordinates the people needed to move things forward.
- Assess
Learn your priorities, systems, recurring problems, risks and who owns what today.
- Stabilize
Document what’s there, agree on responsibilities and take care of the transition work.
- Support
Help users, administer systems and coordinate the services we agreed to manage.
- Improve
Use what we learn day to day to update the plan and choose the next useful improvements.
Scope, onboarding and price
Know what is included before recurring support starts.
Onboarding begins by identifying the users, devices, systems, locations and vendors inside the service. We document current access, existing owners, support handoffs and any transition work needed before Wise IT takes responsibility.
The written scope records support channels, availability, escalation responsibilities, service targets, assumptions and exclusions. Stabilization work, major upgrades and other defined projects may stay separate from recurring service.
Pricing follows that scope and the condition of the environment. You will see the responsibilities, boundaries and proposed price before making a commitment.
Is managed IT a fit?
It could be a good fit if these problems sound familiar.
Not sure whether you need recurring support or a focused engagement? Compare managed IT, consulting and project delivery.
This sounds familiar
- No one clearly owns day-to-day IT
- The same problems keep coming back
- Several vendors look after connected systems
- You’re unsure which risks or upgrades come first
- You need planning and follow-through alongside ticket support
Our first conversation
We’ll talk about your priorities, current setup, recurring problems and any gaps in responsibility before suggesting a service.
You’ll get an honest view of whether we’re a fit, what needs attention first and what the next step should be.
Talk about managed ITCommon questions
Managed IT service FAQs
These answers cover the questions that usually need to be settled before the scope is agreed.
Does Wise IT provide fully managed and co-managed help?
Wise IT can take recurring responsibility for an agreed set of users and systems when the environment and service needs are a fit. Internal teams can also retain daily ownership while Wise IT handles a defined platform, architecture, project or escalation role.
What happens during onboarding?
Onboarding confirms the users, locations, systems, providers, access and existing responsibilities inside the service. The transition plan records urgent stabilization work, documentation gaps and the point when Wise IT accepts each responsibility.
Are projects included in the recurring agreement?
The written scope identifies recurring work and exclusions. Stabilization, migrations, major upgrades and other defined changes may be separate projects so their outcome, timing and cost are clear.
What support hours and response targets apply?
Availability, contact channels, priorities, response targets, maintenance windows and escalation paths are stated in the proposed agreement. Those terms depend on the service being purchased and are confirmed before work begins.