Direct senior involvement
Important work stays close to João from the first conversation through major decisions and delivery.
A founder-led IT firm
Founder-led IT consulting with engineering depth.
Wise IT helps businesses make better technology decisions, complete difficult projects and look after the systems they use every day. The work stays close to the engineer responsible for it.
Why Wise IT exists
Most IT problems don’t stay in one box.
A recurring outage might involve the network, an application, a carrier and a dependency nobody documented. A security concern can reach across accounts, devices, backups and building access.
Wise IT follows those connections through the part of the lifecycle you need: assess and advise, design and implement, or manage and improve. The goal is a setup your business can rely on and your team can understand.
How we’re set up
Senior attention, broad technical range and someone responsible for the result.
Engineering-led work
Recommendations start with what’s happening, what the business needs and the limits we need to work within. We choose products afterward.
Range across connected systems
We can bring IT, networks, voice, cloud, security and physical systems into one plan, then involve a specialist when the work calls for one.
Clear responsibility
You get useful documentation, the reasons behind important decisions and a clear understanding of who looks after what.
Founder & principal
João Pedro Albernaz
João founded Wise IT in 2018. He has more than a decade of experience in managed services, enterprise technical support, voice security, carrier networking, cloud and hybrid infrastructure, high-availability operations, AI enablement and technical leadership.
In earlier and separate roles, he co-founded and operated ISP/MSP businesses, built technical teams, designed carrier-scale infrastructure and led work for enterprise, healthcare and federal customer systems.
He is a Brazilian-American technology leader based in New Braunfels, Texas. He works fluently in English and is a native speaker of Brazilian Portuguese.
About that experience: these roles are part of João’s broader career. They shape how Wise IT works and are not presented as Wise IT client results.
Technical range
Leadership experience and hands-on technical depth.
- Cloud, data center and platforms, including workload placement, repatriation, Windows, Linux, virtualization and storage
- Enterprise and carrier networks, voice, contact centers, collaboration spaces and physical security coordination
- Security, incident response, observability, recovery, runbooks and day-to-day systems operations
- Controlled AI adoption, IT governance, department stabilization, vendor oversight and technology roadmaps
Service area
Based in New Braunfels, serving Central Texas and select remote engagements nationwide.
The delivery model depends on the environment and the work involved.
Before an engagement begins, the proposal identifies what will be handled remotely, what requires onsite work and any travel assumptions.
Credentials
Credentials with the dates and context included.
An earned date records the achievement without implying current vendor status. Credentials known to be expired are labeled that way.
IPv6 Certified SageHurricane Electric · earned 2018
Digium Certified Asterisk AdministratorEarned 2020
CompTIA A+Earned 2020
MikroTik credentialsHistorical / expired
FreePBX credentialsHistorical / expired
What guides the work
Technology should hold up in day-to-day use.
Start with the business need
A product only makes sense when it fits the people, commitments and daily work around it.
Plan security and recovery early
Both are easier to manage when they are part of the design from the beginning.
Find the facts before assigning blame
When something fails, restore the service, learn what happened and make the next response better.
Give advice people can act on
A useful recommendation explains what to do first, who owns it, how to check the result and what decision comes next.