Direct senior involvement
Important work stays close to João from the first conversation through major decisions and delivery.
A founder-led IT firm
You should know who’s responsible for your technology.
Wise IT helps businesses make better technology decisions, complete difficult projects and look after the systems they use every day. The work stays close to the engineer responsible for it.
Why Wise IT exists
Most IT problems don’t stay in one box.
A recurring outage might involve the network, an application, a carrier and a dependency nobody documented. A security concern can reach across accounts, devices, backups and building access.
Wise IT was created to follow those connections from the first assessment through the recommendation, project work and ongoing support. The goal is a setup your business can rely on and your team can understand.
How we’re set up
Senior attention, broad technical range and someone responsible for the result.
Engineering-led work
Recommendations start with what’s happening, what the business needs and the limits we need to work within. We choose products afterward.
Range across connected systems
We can bring IT, networks, voice, cloud, security and physical systems into one plan, then involve a specialist when the work calls for one.
Clear responsibility
You get useful documentation, the reasons behind important decisions and a clear understanding of who looks after what.
Founder & principal
João Pedro Albernaz
João founded Wise IT in 2018. He has more than a decade of experience in managed services, enterprise technical support, voice security, carrier networking, cloud, infrastructure, high-availability operations and technical leadership.
In earlier and separate roles, he co-founded and operated ISP/MSP businesses, built technical teams, designed carrier-scale infrastructure and led work for enterprise, healthcare and federal customer systems.
About that experience: these roles are part of João’s broader career. They shape how Wise IT works and are not presented as Wise IT client results.
Technical range
Leadership experience and hands-on technical depth.
- Voice: SIP, RTP, TDM, PRI, ENUM, CUCM, CUBE, Asterisk, FreePBX, Avaya and 3CX
- Networks: BGP, OSPF, MPLS, VPLS, VRF, QoS, Wi-Fi, firewalls and datacenters
- Platforms: Linux, Windows, virtualization, storage, Microsoft 365, AWS, Azure and GCP
- Operations: incidents, observability, vulnerabilities, runbooks, change, SLA and support metrics
- Engineering tools: Bash, Python, TypeScript, SQL, Grafana, Splunk and Wireshark
- Languages: English and Portuguese
Credentials
Credentials with the dates and context included.
We identify older or expired credentials so you can see what is current and what reflects earlier training.
IPv6 Certified SageHurricane Electric · earned 2018
Digium Certified Asterisk AdministratorEarned 2020
CompTIA A+Earned 2020
MikroTik credentialsHistorical / expired
FreePBX credentialsHistorical / expired
Current hands-on workProduction operations, incident analysis and knowledge sharing
What guides the work
Technology should hold up in day-to-day use.
Start with the business need
A product only makes sense when it fits the people, commitments and daily work around it.
Plan security and recovery early
Both are easier to manage when they are part of the design from the beginning.
Find the facts before assigning blame
When something fails, restore the service, learn what happened and make the next response better.
Give advice people can act on
A useful recommendation explains what to do first, who owns it, how to check the result and what decision comes next.